Terms of Service

Effective Date: October 15, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Hermann AI ("Company," "we," "our," or "us") concerning your access to and use of the Hermann mobile application, website, and related services (collectively, the "Service").

Company Information:
Hermann AI
122 Scarboro Crescent
Toronto, ON M1M 2J2
Canada
Email: admin@hermannai.com

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Hermann AI provides a voice-powered artificial intelligence assistant that enables users to interact with their Customer Relationship Management (CRM) systems and other business platforms through natural language commands. The Service includes:

  • Voice-to-text conversion and natural language processing
  • Integration with third-party CRM platforms (Google Sheets, Salesforce, etc.)
  • Automated data entry and retrieval from connected systems
  • Task management and reminder functionality
  • Analytics and reporting features

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. By using the Service, you represent and warrant that you meet these requirements.

3.2 Account Registration

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Immediately notify us of any unauthorized access or security breach
  • Accept responsibility for all activities that occur under your account

4. User Responsibilities and Prohibited Conduct

4.1 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for all content you submit through the Service.

4.2 Prohibited Activities

You agree NOT to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service to transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated systems (bots, scrapers) without our written permission
  • Interfere with or disrupt the Service or servers
  • Impersonate any person or entity
  • Collect or harvest personal information about other users
  • Use the Service for competitive analysis or to build competing products
  • Remove or modify any copyright, trademark, or proprietary notices

5. Subscription and Payment Terms

5.1 Subscription Plans

The Service may be offered through various subscription plans with different features and pricing. Current pricing and plan details are available on our website and in the mobile application.

5.2 Payment

By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis according to your selected billing cycle (monthly, annually, etc.). Payments are processed through our third-party payment processor, Stripe.

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your subscription plan.

5.4 Cancellation and Refunds

You may cancel your subscription at any time through your account settings. Upon cancellation:

  • You will retain access to paid features until the end of your current billing period
  • No refunds will be provided for partial billing periods
  • Your account will revert to the free tier (if available) after the paid period expires

5.5 Price Changes

We reserve the right to modify subscription prices with at least 30 days' advance notice. Price changes will apply to subsequent billing periods after the notice period.

5.6 Taxes

All fees are exclusive of applicable taxes, duties, or similar governmental charges, which you are responsible for paying.

6. Third-Party Integrations

The Service integrates with third-party platforms (Google Sheets, Salesforce, etc.). Your use of these integrations is subject to:

  • The terms and policies of the respective third-party platforms
  • Your authorization for Hermann AI to access your accounts on these platforms
  • The understanding that we are not responsible for the availability, functionality, or policies of third-party services

You may revoke Hermann AI's access to third-party platforms at any time through your account settings or the third-party platform's authorization settings.

7. Intellectual Property Rights

7.1 Our Property

The Service, including all software, designs, text, graphics, interfaces, and the selection and arrangement thereof, are owned by Hermann AI and are protected by copyright, trademark, and other intellectual property laws. All rights not expressly granted to you are reserved by Hermann AI.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes, subject to these Terms.

7.3 Your Content

You retain ownership of all content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your content solely to provide and improve the Service. This license terminates when you delete your content or account, except where retention is required by law or for legitimate business purposes.

7.4 Feedback

Any feedback, suggestions, or ideas you provide about the Service become our property, and we may use them without compensation or attribution to you.

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

Key Privacy Commitments:

  • We do NOT use your data to train AI models without your explicit consent
  • Voice recordings are automatically deleted after 90 days
  • We implement industry-standard security measures
  • You have rights to access, correct, and delete your data

9. Disclaimers and Limitations of Liability

9.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

9.2 AI Accuracy

While we strive for accuracy, AI-powered services may produce errors, misinterpretations, or unexpected results. You are responsible for verifying the accuracy of all actions taken through the Service, especially those affecting your CRM data or business operations.

9.3 No Liability for Third-Party Actions

We are not responsible for the performance, availability, or actions of third-party platforms integrated with the Service.

9.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HERMANN AI SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES
  • DAMAGES RESULTING FROM UNAUTHORIZED ACCESS TO YOUR ACCOUNT
  • DAMAGES RESULTING FROM THIRD-PARTY CONDUCT OR CONTENT

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless Hermann AI, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Content you submit to the Service

11. Term and Termination

11.1 Term

These Terms remain in effect while you use the Service.

11.2 Termination by You

You may terminate your account at any time by contacting us at admin@hermannai.com or through your account settings.

11.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without notice, for:

  • Violation of these Terms
  • Fraudulent, abusive, or illegal activity
  • Non-payment of fees
  • At our discretion if we cease operating the Service

11.4 Effect of Termination

Upon termination:

  • Your right to use the Service immediately ceases
  • We may delete your account and data after a reasonable grace period
  • You remain liable for all obligations incurred prior to termination
  • Sections of these Terms that by their nature should survive will continue to apply

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

12.2 Dispute Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at admin@hermannai.com. We will attempt to resolve the dispute within 60 days.

12.3 Jurisdiction

Any legal action or proceeding arising from these Terms shall be brought exclusively in the courts located in Toronto, Ontario, Canada, and you consent to the personal jurisdiction of such courts.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on this page with a new "Effective Date"
  • Sending you an email notification (if you have an account)
  • Providing an in-app notification

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Hermann AI regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

14.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

15. Contact Information

For questions about these Terms or the Service, please contact us:

Hermann AI
122 Scarboro Crescent
Toronto, ON M1M 2J2
Canada

Email: admin@hermannai.com

For technical support, visit our Support Page.

16. Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.